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Immediately upon receiving your rental items, please check the quantities and condition of your product. We count and check product before it leaves our warehouse;  please contact us if you find a discrepancy in our processes. If we do not receive notification prior to an event, discrepancies may become the customers liability upon return of order, resulting in possible charges to credit cards noted on file. Please review our Terms & Conditions (listed to the right) for further details.

When you reserve with Classic Party Rentals, you will be asked to read and sign a copy of our Rental Terms and Conditions. We have these policies in place to protect our customers, our inventory, and our business. All reservations require acceptance of the terms and we will be more then happy to answer any questions and/or concerns regarding the following conditions.

1.)  PAYMENT

·    All reservations require a minimum 50% deposit, valid credit card, and signature of order confirmation.

·    Remaining balance will be due upon pick-up or prior to delivery

·     Failure to make payment arrangements for delivered items or third party pickups will result in full payment  to credit card noted on file.

·    Reservations made within cancellation period are subject to100% deposit.

2.) CREDIT CARD AUTHORIZATION

·    By accepting the Rental Terms & Conditions, Classic Party Rentals reserves the right to process charges to credit cards on file for: payments due, missing items, damaged items not covered by waiver, cleaning fees, unscheduled delivery and labor, cancellations made within noted period.

·     It is the customer’s sole responsibility to provide Classic Party with updated credit card information.

3.) CANCELLATION

·    Cancellations can only be made by account holder; third party cancellations will not be accepted.

·     Small events (0-40 guests) require a minimum 14 days cancellation notice.

·     Large events (+40 guests) require a minimum 30 days cancellation notice.

·    Tents, Dance Floors, and Dunk Tanks require a minimum 90 days cancellation

·    Special Orders and Sub-Rented items have a strict NO CANCELLATION policy.

4.) ORDER ADJUSTMENTS  & INCREASES

·    Adjustments may only be done by account holder on file; third party requests will not be accepted.

·    A minimum 3 days notice is required for order increases

·    Order increases made 1-3 days before pick-up/delivery will be treated as a new order and placed in priority sequence with other customers.

·    Customers are 100% responsible for retaining hard copy proof of requested revisions.

·    In the event of dispute, Classic Party will deem the last filed copy as final.

5.) DAMAGE  WAIVER 

·    The damage waiver protects customers from accidental damage of items during the rental period and must be purchased/declined at least 24 hours prior to rental pick-up or delivery.

·    The damage waiver is defaulted onto every order unless otherwise declined.

·    Clients are 100% responsible for all damage occurring outside of warehouse or delivery trucks and are 100% accountable for items transferred to third party participants such as caterers.

·    Damage occurring due to negligence, theft or willful intent, are not covered by the waiver.

·    All damaged items must be returned as proof of damage; if not returned, items will be considered missing and may be subject to replacement fees. Items not suitable/safe for return must be noted at the time of order return.

·    In the event that the damage waiver is declined, Classic Party reserves full right to charge credit card on file (without notice) for replacement or repair of items.

6.) MISSING ITEMS

·    Missing items are not covered by the damage waiver and are subject to replacement costs.

·    Classic Party reserves the right to charge c. card on file for missing items

·    In the event of missing items, administration will make a courtesy call, send an invoice via mail, and honor a grace period of 14 days prior to charging the credit card on file.

·    Items missing due to breakage must be noted at the time of order return.

·    Reimbursement for returned missing items will be at the discretion of Classic Party if returned within 90days of event rental.

·    Additional rental costs may apply for all items not returned at end of reservation period.

7.) CLEANING

·    Dishware, cutlery, glassware, and food prep items must be scraped and packed into appropriate bins/boxes/bags for return; cleaning and maintenance of these items is included in rental costs.

·    Linens must be shaken out and bundled into the black mesh bags provided.

·    All other items are subject to cleaning and maintenance fees if returned in dirty or wet condition.

·    All returned items are assessed by inventory controllers. If cleaning or maintenance is required, an invoice for time/labor used will be created and charged to credit card noted on file.

·    In the event that a cleaning deposit is taken during reservation, the deposit will be returned only after the items have been reviewed and deemed ‘clean’ by inventory controllers. If cleaning is required, the deposit will be kept in lieu of cleaning fees. The customer may be charged additional fee’s and/or charges if items returned in extremely poor or non-typical conditions.

8.) OUT OF AREA EVENTS

·    All orders being reserved for events outside of the Lower Mainland or immediate Fraser Valley must have approval and authorization by management or company owner.

·    Orders for Vancouver Island, Okanagan, Interior, or Cariboo districts are strictly prohibited.

·   In the event that Classic Party Rentals discovers rental items are to be transported to another area not previously divulged upon reservation, we reserve the right to cancel and withhold items being picked-up from the warehouse. Furthermore, all deposits and/or payments will still be applicable according to the Terms & Conditions.

9.) DELIVERY

·   All deliveries are subject to a fuel surcharge at any time leading up to event date.

·    Time requests are not guaranteed; clients may request morning or afternoon deliveries only. (morning 9:00–1:00pm, afternoon 1:00pm-5:00pm)

·    After-hour delivery requests are subject to additional fees and staff availability.

·    Delivery fees only covers tailgate drop-off and pick up.

·    All items are to be stacked and prepared for loading prior to delivery pick-up.

·    Delivery service does not include set-up or tear-down

·     Additional labor (over and above tailgate drop-off) must be requested prior to delivery.

·    Requests for labor from delivery crew members will result in additional invoicing and credit cards on file will be charged accordingly.

·    Classic Party Rentals reserves the right to terminate or decline delivery due to site restrictions, dangers, or other concerns not previously noted by client.

·    Full charges will apply (for both rentals and delivery) if drivers are unable to gain access to an event site.

10.)               EXTREME WEATHER & PERSONAL DANGER

·       Classic Party Rentals reserves the right to cancel delivery and/or set-up if personal threat or danger to equipment is present.

·     Decisions to abort or cancel are the sole discretion of Classic Party Rental employees.

·     Undisclosed or incidental site dangers (including structural, animal, or human threat) are still subject to full rental costs and all applicable fees.

·    By accepting reservation terms, the client releases Classic Party Rentals from any liability related to an event cancellation due to dangerous threats.

·   In the event of cancellations due to extreme weather conditions, reimbursement will be at the discretion of Classic Party Rentals.

To avoid cleaning and repair charges, please refer to the below care instructions and the Rental Terms & Conditions.

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Cleaning charges not detailed below are billed at $20.00/hour plus materials.

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BBQ & Griddles

Minimum $15.00

Grills and surfaces should be free of grease and food product. Charcoal BBQ's should be emptied and wiped clean. Do not attempt to cool down BBQ's with water, this will cause severe warping to the equipment and full replacement charges will be applied.

Bars & Hand-wash Stations

Minimum $15.00

Tanks should be emptied, rinsed, and entire unit wiped down.

Candle Holders

Minimum $5.00

To avoid charges, please use  drip-less candles. Make sure wax deposits are removed from all holders.

Carpet Runners

Minimum $25.00

Charges will apply when runners are returned wet, stained, or dirty.

Casino Equipment

Minimum $25.00

Do not place food, drinks, or cigarettes on tabletop felt (steam-cleaning fees will apply for all table felt stains). When moving tables, do not drag along the leathered edges. Un-repairable damage will result in full replacement costs.

Concession Equipment

Minimum $10.00

Final cleaning is included in the rental fee of these items, however all equipment should be emptied of food, liquid, or product and wiped down with a mild soap and water solution. DO NOT USE WINDEX OR OTHER CLEANERS! This is dangerous to the Plexiglas used in the product.

Dance Floor

Minimum $0.25/sq foot

To avoid cleaning fees on this product, please sweep and damp-mop the dance floor with a mild soap and water solution. The floor should free of excess debris, dirt, and/or mud.

Dishes, Cutlery & Cookware

Minimum $10.00

commercial washing is included in the rental cost and is Classic's responsibility. However, items must be scraped free of food debris and particles. Where possible dishes should be rinsed in order to avoid food hardening on the them. All items must be returned in the same containers they were picked-up or delivered in. To avoid chipping and damage, do not re-pack containers with dishes on their edge.

Linens

Minimum = Drycleaner Cost

Normal laundering is included in the rental costs and is the responsibility of Classic Part Rentals. To avoid additional cleaning fee's please use mechanical or drip-less candles near all linens. Full replacement costs will be charged for linens returned with candle-wax stains, burns, mildew, rips& tears, staple marks, tape, glue, gum, or other irremovable stains and may not be covered in damage waiver terms if linen care instructions (provided with all linen rentals) have disregarded. Please shake out all linens and keep dry to prevent mildew from building. Place all linens in the mesh laundry bags that we provide or return tied up in a large tablecloth if the bag has not been provided.

Tables & Chairs

Chair Minimum $0.75/chair

Table Minimum $1.50/table

All tables and chairs should be returned clean, dry, and in pre-rented condition. Use only elasticized table covers or plastic table clips to hold down table coverings. Tables and chairs returned with staples, tape, glue, gum residue, or other damages will result in cleaning or replacement fee's.

Tents

Minimum $75.00

Fee's will be applied for all required post-cleaning including, but not exclusively, to smoke, tar, lipstick, ink, crepe paper/tissue paper bleeds, sap, wax, grease, paint, gum, tape, wine, food, flower pollen, and any other stain or markings. DO NOT ATTEMPT TO CLEAN THE TENT FABRIC YOURSELF. You may wipe down the tent fabric and poles with a mild soap and water solution  and a micro-fiber cloth only. Other products, solutions, and cloths can seriously damage the material and may result in full canopy replacement costs (please note that tent canopy replacement costs can be several thousand dollars).

* TENT SAFETY*

In event of severe weather, immediately vacate the tent. Severe weather can result in risk of tent collapse and lightening strikes. During electrical storms please leave immediately. Do not touch ANY portion of the tent or attempt to secure it.

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